This project provides an individual, scenario-based training system for the customer service industry. The user is given numerous video scenarios involving a complaining customer. The user provides a response to the customer complaint which is recorded via a camera and microphone, then his response is played back in context with the customer complaint. Not only can the user compare his response to expert videos to determine the appropriateness, but gains an objective view of his body language and confidence while responding. As the user progresses, he will receive less expert help and will have to rely on his own knowledge gained on a particular skill. The testing phase allows the user to leave his self-determined best recording for view by his training supervisor. The software administration provides functionality to review and assign a rating to saved trainee videos and create custom scenarios that may not be covered in the vast existing scenario library but may be important to the training supervisor.
Project RoleMultimedia Developer for OmniMedia Group
SkillsProgrammingVideo playbackAudio playbackVideo encodingUser interface (UI)/User experience (UX)Project managementDatabase designSoftware administrationSpec hardware